Public Offer

Terms of sale of eSIM data plans on the IdealTrip website and app

Effective date: 2026-10-09

1. General provisions

1.1. This document is a public offer, addressed to any person, by self-employed individual Saydaliyev Oybek Odil oʻgʻli (the “Seller”) to sell eSIM data plans through the idealtrip.uz website and the IdealTrip mobile application (together, the “App”) (Article 369 of the Civil Code of the Republic of Uzbekistan; Article 16 of the Law “On Electronic Commerce”).

1.2. Paying for an order in the App constitutes full and unconditional acceptance of this offer (Article 370 of the Civil Code). The contract is concluded when the Seller receives the acceptance. Electronic messages and records in the App confirm the contract.

1.3. The Seller provides intermediary services to telecommunications operators and providers. eSIM plans and mobile internet services are provided by a foreign eSIM provider and foreign mobile network operators. The Seller is not a telecom operator.

1.4. The offer is published in Uzbek, Russian and English. In case of discrepancy, the Uzbek text prevails.

2. Definitions

3. Subject of the contract

3.1. The Seller provides the Buyer with the selected Plan in digital form (Activation code), and the Buyer pays its price.

3.2. The Plan details — country or region, data amount, validity, operator, whether calls and SMS are included — are shown on the plan page in the App before payment.

4. Price and payment

4.1. The Plan price is shown in the App. The provider price is set in US dollars; the price in soums is calculated at the Central Bank of Uzbekistan rate plus 3% and rounded up to 100 soums.

4.2. The amount shown on the payment screen before payment is the amount charged. Exchange-rate changes after payment do not affect the order price.

4.3. Payment is made with a Uzcard or Humo bank card on the payment system's page (CHECKOUT.UZ or Payme). Card data is processed by the payment system and is not stored by the Seller.

4.4. An unpaid order is cancelled automatically after 24 hours. The Buyer may also cancel an unpaid order in the App.

5. Delivery of the Plan

5.1. After payment is confirmed, the Activation code is usually shown on the order page in the App within 1–2 minutes and sent to the Buyer’s email.

5.2. The Plan is considered delivered when the Activation code is shown in the App or sent by email.

5.3. The validity of a Plan usually starts at the first network connection in the destination country. The exact rule is stated in the Plan description.

5.4. Top-up (adding data to a Plan) is currently not available. When data or validity runs out, the Buyer purchases a new Plan.

6. Buyer’s obligations

6.1. Before paying, the Buyer checks that the phone supports eSIM (using the check in the App) and is not locked to a carrier.

6.2. The Buyer does not share the Activation code with third parties.

6.3. An eSIM deleted from the phone cannot be installed again. The Buyer takes this into account.

6.4. The Buyer is solely responsible for roaming charges on their main SIM card.

6.5. Persons aged 14 to 18 purchase a Plan with the consent of their parents (legal representative), except for small everyday transactions (Article 29 of the Civil Code). Parents (legal representatives) act on behalf of persons under 14.

7. Withdrawal and refunds

7.1. If the eSIM cannot be issued after payment (the provider refuses or a technical failure occurs), the amount paid is refunded in full automatically.

7.2. The Buyer may withdraw from the contract at any time. If the withdrawal happens before the Activation code is delivered, the amount is refunded in full. If it happens after delivery, the Seller withholds its actual expenses — the amount paid to the provider for the Plan — and refunds the remainder, if any (Law “On Protection of Consumer Rights”).

7.3. If the service was not provided through the fault of the Seller, the provider or the operator (for example, a correctly installed and configured eSIM does not connect to the network), the Buyer contacts us with the order number. If the claim is justified, the amount is refunded in full or, with the Buyer’s consent, the Plan is replaced.

7.4. The following are not the Seller’s fault: the phone does not support eSIM or is carrier-locked; the eSIM was deleted by the Buyer; the Plan’s data or validity has run out; the Buyer configured the device incorrectly (mobile data, roaming).

7.5. Money is returned in the same form in which payment was made — to the card used (Article 27 of the Law “On Electronic Commerce”). The Seller makes the refund within 10 days of the claim being accepted as justified; the time for the funds to reach the card depends on the bank. Refund costs are borne by the Seller.

8. Requests and complaints

8.1. Questions, complaints and claims are sent to saydaliyev0710@gmail.com or by phone +998 99 401 76 42, stating the order number.

8.2. The Seller replies within 10 days. If no agreement is reached, the dispute is settled in court under the laws of the Republic of Uzbekistan. The Buyer may also apply to the authorized state body for consumer protection.

9. Liability

9.1. The Seller cannot influence the coverage, speed and continuity of a foreign operator’s network, but helps the Buyer contact the provider if a problem occurs and refunds money under Section 7 of this offer.

9.2. The parties are liable under the laws of the Republic of Uzbekistan, including consumer protection law.

10. Account and personal data

10.1. Sign-in to the App is by email and a one-time code sent to it. The Buyer may delete the account at any time in the “Profile” section of the App.

10.2. Personal data is processed under the Privacy Policy in the App.

11. Validity and changes

11.1. The offer is valid from the day it is published in the App until the Seller withdraws it.

11.2. The Seller may change the offer. A new version takes effect on the day it is published and applies to orders placed after that; orders already paid are fulfilled on the terms in force at the time of payment.

12. Seller details